SECTION 1 – COLLECTION AND USE OF INFORMATION
When you visit our website [http://GetSuyo.com] or our stores, with the help of our 3rd party authorized agents, we collect information (such as IP address, domain name, browser type, broad geographical information, site-navigation pattern, etc) to improve our website and to refine our marketing campaigns and promotions. We do not gather any personally identifying information about you when you visit this site, unless you choose to provide such information to us.
We may collect certain personally identifiable information, as part of the buying and selling process. This information may include your name, billing address, phone number, e-mail address, credit card number and its expiration date, your birth date, your driver's license number and state of issuance to verify your identity. We also keep a record of your product interests and purchases on-line and in our stores, and automatically receive and record information on our server logs from your browser (including your IP address, cookie information, and the page you requested).
Suyo may also share aggregate site and demographic information (such as age, gender, types of products or services purchased, and bestpapaya.com navigation, usage, and page view). Such information does not identify any individual person and allows us to provide a more enjoyable shopping experience.
Suyo may collect information passively. Suyo may use tracking tools like browser cookies and web beacons. We use these tools on our websites and in emails we send to you. We may also use these tools in our mobile apps. We collect information about users over time when you use our Platforms.
Please be aware that our site may contain links to other sites hosted by third parties. Suyo does not control and is thus not responsible for the content or privacy practices and policies of such other sites.
SECTION 2 – CONSENT
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
You can opt out of receiving our marketing emails. To stop receiving our promotional emails, you can follow the instructions [To talk with the client in order to construct those instructions if there are none] in any promotional message you get from us. Even if you opt out of getting marketing messages, we will still send you transactional messages. These include responses to your questions.
You can control cookies and tracking tools. Your browser may give you the ability to control cookies or other tracking tools. How you do so depends on the type of tool. Certain browsers can be set to reject browser cookies. To control flash cookies, which we may use on certain websites from time to time, you can go to http://www.aboutads.info/choices/ because flash cookies cannot be controlled through your browser settings.
How to withdraw consent. If, after you opt-in, you change your mind, you may withdraw your consent. In order to do it, feel free to contact us at Y or mailing us at: Suyo Group, Inc 601 West 26th St. #325-285, New York, NY, 10001, USA
SECTION 3 – DISCLAIMER
Users expressly agree that use of the service is at his or her sole risk. Neither Suyo, its affiliates nor any of their respective employees, agents, third-party content providers or licensees, if any, warrant that the service will be uninterrupted or error free: nor do they make any warranty as to the results that may be obtained from use of the service or as to the accuracy, reliability, or content of any information, service, (or merchandise) provided through the service.
Products and services are provided on an "as is" basis without warranties of any kind, either express or implied, including but not limited to warranties of title or implied warranties of merchantability or fitness for a particular purpose, other than those warranties which are implied by and incapable of exclusion, restriction or modification under the laws applicable to this agreement.
The disclaimers of liability contained in this section apply to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortious behavior, negligence, or under any other cause of action.
In no event will Suyo or any person or entity involved in creating, producing, or distributing the product or service be liable for any direct, indirect, incidental, special, or consequential damages arising out of the use of or inability to use the service or out of the breach of any warranty.
Suyo neither endorses nor is responsible for the accuracy or reliability of any opinion, advice, or statement on the online service.
Suyo does not endorse, warrant or guarantee any product or service offered by a third party through the service and will not be a party to or in any way monitor any transaction between any user and third-party providers of products or services. As with the purchase of a product or service through any medium or in any environment, each user should use his or her best judgment and exercise caution where appropriate.
Each user specifically acknowledges that in no event will Suyo its affiliates, nor any of their respective employees or agents be liable for any direct, indirect, incidental, special, or consequential damages arising out of (i) the use by such user of any browser owned or operated by any party and/or (ii) the downloading of any software owned or operated by any third party in connection with the service.
Each user shall be responsible for obtaining and maintaining all telephone, computer hardware, and other equipment needed for access to and use of the service, and users shall be responsible for all charges related thereto.
SECTION 4 – SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, Shopify will store your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here, https://www.shopify.com/legal/privacy.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either yours or our. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
SECTION 6 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 8 - AGE OF CONSENT
Our Platforms are meant for adults. We do not knowingly collect personally identifiable data from children under 13. If you are a parent or legal guardian and think your child has given us information, you can write to us at the address listed at the end of this website Policy. Please mark your inquiries "CHILDREN Information Request." Parents, you can learn more about how to protect children's privacy on-line visiting: https://www.consumer.ftc.gov/articles/0031-protecting-your-childs-privacy-online.
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at firstname.lastname@example.org or by mail at:
Suyo Group, Inc.
Re: Privacy Compliance Officer
601 W. 26th St. #325-285
New York, NY, 10001, USA
REFUNDS, RETURNS & EXCHANGES
If you wish to return items from your purchase for any reason, we are happy to accept unworn items with original tags and refund your payment within 30 days of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you wish to exchange items from your purchase, we will gladly exchange unworn items with original tags for non-sale item(s) of equal or lesser value within 30 days of purchase. Remaining balance in any exchange will be issued in the original form of payment.
In the event of a refund or exchange, the customer assumes all return shipping costs. We encourage keeping and using one of our resealable and reusable shipping envelopes.
Items damaged in transit are unfortunately not eligible for refunds or returns.
All discounted/sale purchases and gift card sales are final and are not eligible for return or exchange.
For any questions/concerns not covered in the above, please email us at Yo@GetSuyo.com with your order number in the subject line and we would be happy to assist you.